Shipping policy

All jewellery is handmade and carefully packed in my Manchester studio before making its way to you.

Processing times

Ready to Ship pieces are usually dispatched within 1–2 working days.

Made to Order and custom pieces have their own making times, which you’ll find on the individual product page. If your order contains both Ready to Ship and Made to Order pieces, they will usually be sent together once everything is ready.

You’ll receive an email when your order has been dispatched.

UK delivery

UK orders are sent using a tracked service.

Estimated delivery times are shown at checkout. These are in addition to any making or processing time shown on the product page.

European delivery

Orders to Europe are sent using a tracked international service.

Please be aware that your order may be subject to VAT, customs duties, import taxes or handling fees when it arrives in your country. These charges are not included in the price of your jewellery or shipping unless explicitly stated at checkout, and are the responsibility of the recipient.

Customs clearance can occasionally cause delays that are outside of my control.

International delivery

I ship to selected destinations worldwide using tracked international delivery.

International orders may be subject to customs duties, import taxes, sales taxes or handling fees on arrival. These vary by country and are the responsibility of the recipient unless explicitly stated as included at checkout.

Please check your country's import requirements before ordering if you're unsure what charges may apply.

Delivery times

Delivery estimates shown at checkout are provided by the postal or courier service and begin once your order has been dispatched.

While most orders arrive within the estimated timeframe, international deliveries can occasionally take longer due to customs, local postal services or other circumstances outside of my control.

Tracking

Where tracking is available, you'll receive your tracking details by email (or phone number if you selected that )once your order is on its way.

Please make sure your delivery address is correct when placing your order. If you notice a mistake, contact hello@ruthhyatt.store as soon as possible. Once an order has been dispatched, I may not be able to change or redirect it.

Lost or damaged parcels

If your parcel hasn't arrived within the expected timeframe, please contact me at hello@ruthhyatt.store and I'll look into it for you.

If your order arrives damaged, please keep the jewellery and packaging and send me photographs so I can raise this with the delivery provider and put things right.